Privacy Policy

Who We Are

Our website address is: https://epcliauto.com (“EPC Li Auto”, “we”, “us”, or “our”). We specialize in providing parts lookup and global supply services for Li Auto (Ideal Auto) vehicle components.

What Personal Data We Collect and Why We Collect It

1. Inquiry and Contact Forms

When visitors or customers submit an inquiry, request a quote, or contact us through forms on epcliauto.com, we collect the personal information provided, including:

  • Full Name
  • Email Address & Phone Number / WhatsApp
  • Shipping / Billing Address
  • Vehicle identification details (e.g., VIN, part numbers, or specifications)
  • Any additional message content provided

We collect this information solely to process your part inquiries, manage orders, supply customer support, and communicate updates regarding your request.

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site performance, and ensure smooth functionality.

  • Essential Cookies: Necessary for basic website functionality (e.g., shopping cart, user logins, language settings).
  • Analytics Cookies: We may use standard web analytics tools (e.g., Google Analytics) to understand visitor traffic, popular auto parts categories, and user behavior on our site.
  • Cookie Preference: You can choose to disable cookies through your individual browser options; however, disabling cookies may affect full site functionality.

3. Analytics and Advertising

To improve our services and reach potential clients, we may utilize third-party marketing and analytics tools (such as Google Tag Manager, Meta Pixel, or LinkedIn Insight Tag). These services may collect IP addresses, browser types, device information, and site interaction data to serve relevant advertisements or analyze ad campaign efficiency.

4. Embedded Content from Other Websites

Pages on this site may include embedded content (e.g., videos, embedded maps, or catalog lookup widgets). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content.

Who We Share Your Data With

We do not sell, trade, or rent your personal data to third parties. We only share relevant data with trusted third parties to facilitate our business operations, including:

  • Logistics & Freight Partners: Express courier services and freight forwarders required to deliver your automotive parts orders.
  • Payment Processors: Secure third-party payment gateways (e.g., PayPal, Wire Transfer processors) to complete transactions safely.
  • Legal & Administrative Requirements: If required by applicable laws, regulations, or official requests to protect our site integrity and legal rights.

How Long We Retain Your Data

  • Inquiries & Order Records: Personal data provided via inquiry forms or order checkouts is retained as long as necessary to fulfill your orders, manage warranty/after-sales support, and comply with accounting and tax regulations.
  • User Accounts: For registered users, we store personal profile information indefinitely or until requested for deletion by the account holder.

What Rights You Have Over Your Data

If you have an account on epcliauto.com or have submitted inquiries, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request updates or corrections to incomplete or inaccurate personal data.
  • Deletion: Request that we erase any personal data we hold about you (excluding data we are required to retain for administrative, legal, regulatory, or security purposes).

To exercise any of these rights, please contact our support team directly.

Contact Information

For any questions regarding this Privacy Policy or your personal data handling, please contact us at:

Scroll to Top